When is my order shipping?
Our kits are assembled when your order is placed. Please allow up to 3 business days for your kit to be assembled and shipped out. Once your order is shipped, you will receive an email with the tracking information.
I want my order sooner but only see 1 shipping option. Could I expedite my order?
At the moment we are only offering USPS priority shipments which can take up to 3 days for domestic delivery unless there’s an unforeseen delay by the postal service. If you really need your order to be expedited please contact us at email@example.com.
Can I place a bulk order for a birthday/event?
We consider any orders 6 units and above to be a bulk order. Please contact us at firstname.lastname@example.org and write “bulk order” in your subject line and explain what you're planning to do if you’d like to place a large order.
Can I cancel my order?
Our orders usually ship within 36 hours but may take up to 3 business days. You may cancel your order at any time before it ships. Unfortunately, once your order ships you wont be able to make any changes or cancel your order.
My order arrived damaged. What should I do?
Please take a couple pictures and send them our way for our review to email@example.com. Your happiness is very important to us and we’ll do whatever it takes to fix the issue.